We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.

We welcome the opportunity to partner with new online vendors. Please speak to our customer service department about program requirements and our management’s approval process.

All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs

Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.

• Click on Claims tab
• Click on the order you want to submit a claim against from the drop-down menu
• Check the box next to the item(s) you want to return
• Answer questions about the product(s)
• Upload product photos
• Click “Submit Claim” button
• You will automatically receive a submission confirmation email
• A Claim Specialist will follow-up with you within 3 – 5 business days

We have hundreds of Ready to Ship products on our website. Use the Availability filter while browsing to shop in-stock pieces.

Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your account manager for further details.

• Our furniture typically ships on floorload via LTL or FTL carriers. Our Freight Program guarantees your shipping rate once you meet our established minimum, helping you maintain consistent costs. See our Freight section for full program details.
• You will receive a standard shipping time and cost estimate at checkout on our website. Please contact customer service in advance to receive an additional quote for special delivery requirements (e.g., lift gate service, delivery appointment, etc.).
• Once your order is confirmed and account status and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product requires a longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart.
• Download the full terms and conditions for Classic Home's Freight Program.

• Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST. See our Will Call policy for full details.

I have purchased from you before. Do I need to create a new account?

Yes, visit our registration page and complete the Express Register form. Once you complete it, you’ll be logged into your account. You’ll also receive a welcome email to confirm your registration.

I have not received my account welcome email.

There is a chance your welcome email was caught by your spam filter. Search your spam folder and inbox for an email from info@classichome.com.

I submitted my information and received an error message.

• Please double check that you typed your customer number and email address correctly without any extra spaces before or after anything you typed. Then, resubmit your registration information.
• If you still receive the error message, try registering with another email address you believe is associated with your account.
• If this second address is successful, you will be able to create an account and log in immediately.
• Once logged into the account, you can add additional members using Team.
• If the second email was not successful, send an email to info@classichome.com with your customer number and email address you believe are associated with the account. Someone from our customer service team will get back to you within 1-2 business days.

I registered as a new customer but have purchased from you before. What should I do?

• We will link your previous account with your new one automatically. Call customer service at 323-266-8993 to expedite the approval process.

I had an account on your previous website but never purchased. Do I need to create a new account?

• Yes, your previous website account was not transferred over to our new website
• Visit our registration page and complete the full registration form
• Allow 1-2 business days for us to review your information
• Once approved, you will receive a welcome email with a link to our login page

I am new to Classic Home and would like to shop. Do I need to create an account?

• Yes, visit our registration page and complete the full registration form
• Allow 1-2 business days for us to review your registration information
• Once approved, you will receive a welcome email with a link to our login page

The price markup tool is automatically available to Admin member profiles only. However, Admin members can set price markup on their team members’ behalf or give them access to the tool for themselves. For an Admin to set price markup on a team member’s account:

• Click on your name at top right of window
• Click on “Team”
• Click on “Edit Member” next to the person whose price markup you want to change
• Click “On” for Markup Enabled
• Enter your markup multiplier
• Click “Enable Markup Date Range” if you want to have markup visible for only a select amount of time
• Select the dates you want price markup to be active
• Click “Confirm” button
• The markup price you just saved will now show up on your team member’s account.
• If you want your team member to have access to this price markup tool on their own account, Click “On” for Display Markup Tool.

Please note: You are not able to check out with Price Markup enabled. Disable price markup before checking out to complete your purchase.

To set price markup on your account:

• Click on your name at top right of window
• Click on “Account” from drop-down menu
• Enter your markup multiplier
• Click “Enable Markup Date Range” if you want to have markup visible for only a select amount of time
• Select the dates you want price markup to be active
• Click “Confirm” button
• Helpful Tip: Remember to turn off the markup button when you do not need it, if a date range is not preset by you, so that you default to your regular prices.